Contact us
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We are available every working day. For ongoing orders and for assistance while you travel, the fastest route is the Help Centre, which also answers the most common questions.
Customer service
E-mail: info@buyitalybyguiness.com
Hours: Monday to Friday, 9:00–18:00 (Italian time).
Once a trip has started, assistance is available 24 hours a day, seven days a week, at the contacts printed on your voucher.
We reply within one working day. For anything concerning an order, please quote the order number: it lets us answer the substance straight away.
Seller details
Company name: Guiness Travel S.p.A.
Registered office: Via Conte Rosso 52, 86100 Campobasso (CB), Italy.
VAT and tax code: IT01478350703 — Companies Register (REA): CB 111505.
Trading brand of the platform: Buy Italy by Guiness.
Country: Italy.
E-mail: info@buyitalybyguiness.com
Website: www.buyitalybyguiness.com
Complaints and dispute resolution
Any complaint may be sent to info@buyitalybyguiness.com. You will receive a written reply.
If our reply does not satisfy you, you may turn to an alternative dispute resolution (ADR) body listed in the official Italian registers, for instance the conciliation services of the Chambers of Commerce. The European ODR platform is no longer available: it was discontinued on 20 July 2025. Full terms are set out in article 23 of the Terms and Conditions.
Becoming a partner
Producers, properties, guides and operators who would like to join the catalogue can write to info@buyitalybyguiness.com, describing their business, their area and what they propose. We reply with the verification steps and the documents required.