General Terms and Conditions of Sale and Service

Art. 1 – Definitions

For the purposes of these general terms and conditions:

• "Platform" means the website www.buyitalybyguiness.com and the related digital services operated by the Seller;

• "Seller" or "Organiser" means Guiness Travel S.p.A., with registered office at Via Conte Rosso 52, 86100 Campobasso (CB), Italia, VAT No. 01478350703 — REA CB 111505, operating under the brand "Buy Italy by Guiness" (Guiness Travel);

• "Consumer" means any natural person acting for purposes outside his or her trade, business, craft or profession, pursuant to Art. 3(1)(a) of Italian Legislative Decree No. 206 of 6 September 2005 (the "Italian Consumer Code");

• "Customer" means the Consumer or the professional purchasing through the Platform;

• "Traveller" means any person seeking to conclude, or having concluded, a package travel contract, or using a travel service, pursuant to Art. 33(1)(f) of Italian Legislative Decree No. 79 of 23 May 2011 (the "Italian Tourism Code");

• "Products" means the tangible goods (food, wine-and-food and artisanal products) sold through the Platform and shipped to the Customer;

• "Package" means a combination of at least two different types of travel services for the purpose of the same trip or holiday, as defined by Art. 33(1)(c) of the Italian Tourism Code;

• "Linked travel arrangement" means at least two different types of travel services purchased for the purpose of the same trip or holiday which do not constitute a package, as defined by Art. 33(1)(d) of the Italian Tourism Code;

• "Experiences" means single travel services (tastings, guided tours, leisure activities and on-request services) with a specific date or period of performance;

• "Wallet" means the electronic credit account linked to the Customer's account, which can be used exclusively for purchases on the Platform;

• "Italian Consumer Code" means Legislative Decree 206/2005 as amended, including by Legislative Decree No. 170 of 4 November 2021;

• "Italian Tourism Code" means Legislative Decree 79/2011, as amended by Legislative Decree No. 62 of 21 May 2018 implementing Directive (EU) 2015/2302.

Art. 2 – Identification of the Seller and scope of application

1. These general terms and conditions govern all distance contracts concluded through the Platform between the Seller and the Customer concerning: (a) the sale of Products with shipping; (b) the sale of Packages and Linked travel arrangements; (c) the booking of Experiences and single travel services.

2. Pursuant to Art. 7 of Legislative Decree No. 70 of 9 April 2003, the Seller discloses the following information: Guiness Travel S.p.A., registered office at Via Conte Rosso 52, 86100 Campobasso (CB), Italia, VAT No. 01478350703 — REA CB 111505, e-mail: info@buyitalybyguiness.com. Registration details with the Companies Register and any further identifying information are made available in the "Contacts" section of the Platform.

3. Purchasing through the Platform entails full acceptance of these general terms and conditions, which are made available to the Customer before the conclusion of the contract and can be stored and reproduced on a durable medium, pursuant to Arts. 49 and 51 of the Italian Consumer Code and Art. 12 of Legislative Decree 70/2003.

4. For contracts concerning Packages and Linked travel arrangements, the provisions of the Italian Tourism Code (Arts. 32–51-novies) prevail, as special rules, over any incompatible general provisions of these terms. Pursuant to Art. 51-novies of the Italian Tourism Code, the rights granted therein to the Traveller cannot be waived.

Art. 3 – Pre-contractual information and conclusion of the contract

1. Before the conclusion of any distance contract, the Seller provides the Consumer, in a clear and comprehensible manner, with the information required by Art. 49 of the Italian Consumer Code, including: main characteristics of the goods or services, identity and contact details of the Seller, total price inclusive of taxes, delivery costs, payment and delivery arrangements, conditions and possible exclusion of the right of withdrawal, legal guarantee of conformity, duration of the contract and dispute resolution mechanisms.

2. For Packages, before the conclusion of the contract the Seller provides the Traveller with the standard information form and the pre-contractual information required by Art. 34 of the Italian Tourism Code. Such information forms an integral part of the contract and may not be altered except by express agreement of the parties (Art. 34(2)).

3. The presentation of Products and services on the Platform constitutes an invitation to treat. The order placed by the Customer constitutes a contractual offer. The contract is concluded when the Seller sends the Customer the order confirmation, pursuant to Art. 13 of Legislative Decree 70/2003.

4. Pursuant to Art. 13(2) of Legislative Decree 70/2003, the Seller sends, without unjustified delay and by electronic means, an order receipt containing a summary of the applicable conditions, information on the essential characteristics of the good or service, and a detailed indication of the price, means of payment, withdrawal rights, delivery costs and applicable taxes.

5. The ordering process is designed so that, before submitting the order, the Customer can identify and correct any input errors (Art. 12(1)(d), Legislative Decree 70/2003). The order submission button unambiguously indicates that placing the order entails an obligation to pay, pursuant to Art. 51(2) of the Italian Consumer Code.

6. The languages available for the conclusion of the contract are Italian and English. The concluded contract is stored by the Seller and accessible to the Customer through their account.

Art. 4 – Registration and Customer account

1. Purchasing on the Platform may require the creation of a personal account. The Customer warrants that the data provided are true, complete and up to date, and undertakes to keep their credentials safe, remaining responsible for their use.

2. Registration is reserved for adults (18+).

3. The Seller may suspend or close the account in the event of breach of these terms or fraudulent or abusive use of the Platform, without prejudice to any rights accrued by the Customer and subject to the refund of any Wallet balances within the limits of Art. 8.

4. The Customer may close their account at any time through the Platform functions or by written request to the Seller.

Art. 5 – Product characteristics and availability

1. Product images and descriptions are for illustrative purposes; for food and artisanal products, slight variations in appearance, weight or packaging may occur without affecting the nature and quality of the goods.

2. Mandatory food information (ingredients, allergens, storage terms) is made available in accordance with Regulation (EU) 1169/2011.

3. If an ordered Product becomes unavailable, the Seller shall promptly inform the Customer and fully refund any amount already paid, without delay.

Art. 6 – Prices, taxes and currencies

1. All prices displayed on the Platform are expressed in euro and are inclusive of VAT and any other applicable tax. Shipping costs and any additional charges are indicated separately before the order is placed, pursuant to Art. 49(1)(e) of the Italian Consumer Code.

2. Any display of prices in currencies other than euro is purely indicative: the billing currency is the euro and the amount actually charged may vary depending on the exchange rate and fees applied by the issuer of the Customer's payment instrument, over which the Seller has no control.

3. For shipments to non-EU countries, customs duties, import taxes and clearance charges may apply and are borne by the Customer, who is informed before ordering; where they cannot be precisely quantified in advance, their possible application is disclosed pursuant to Art. 49(1)(e) of the Italian Consumer Code.

4. The applicable price is the one indicated at the time the order is placed. In the event of a manifest and recognisable pricing error, the Seller may cancel the order, notifying the Customer and fully refunding any amount paid.

Art. 7 – Payment methods

1. Payments are processed through Stripe (Stripe Payments Europe, Ltd.), an authorised payment service provider, accepting major payment cards and the further methods indicated at checkout.

2. Payment card data are processed directly by Stripe in a secure PCI-DSS compliant environment and neither transit through nor are stored on the Seller's systems.

3. The charge is made upon conclusion of the order, unless otherwise indicated for services paid by deposit and balance (in particular for Packages, as indicated at the time of booking).

4. The Seller may refuse or cancel orders in the event of failed payment authorisation or well-founded indications of fraud.

Art. 8 – Wallet, gift cards and loyalty points

1. The Wallet is an electronic credit account allowing the accumulation of credit spendable exclusively on the Platform. Wallet credit does not constitute a bank deposit, general electronic money or an investment instrument, bears no interest and is not convertible into cash nor transferable to third parties, except where required by mandatory provisions of law (including refunds following withdrawal or termination, in which case the refund is made pursuant to Art. 12).

2. Gift cards and promotional vouchers may be used within the terms, deadlines and conditions indicated at the time of issue. Unless otherwise stated, they cannot be combined with other promotions, cannot be topped up and do not entitle the holder to change in cash.

3. Any loyalty points awarded are a unilateral promotional benefit: they have no independent monetary value, are not transferable or convertible into cash, and may be used exclusively in accordance with the programme rules published on the Platform, which the Seller may amend for the future with reasonable notice, without prejudice to points already earned.

4. If the account is closed at the Customer's initiative, Wallet credit deriving from cash payments is refunded via the original payment method; points and credits of a purely promotional nature lapse without compensation.

Art. 9 – Shipping, delivery and passing of risk

1. Products are shipped to the address indicated by the Customer via selected carriers. Delivery times and costs are indicated before the order is placed.

2. Unless a different term is agreed, the Seller delivers the goods without unjustified delay and in any case within thirty days of the conclusion of the contract, pursuant to Art. 61 of the Italian Consumer Code. In case of non-delivery within that term, the Consumer may set an appropriate additional period and, if that also expires without delivery, terminate the contract with the right to a refund.

3. Pursuant to Art. 63 of the Italian Consumer Code, in contracts where the seller is required to arrange shipment, the risk of loss of or damage to the goods passes to the Consumer only when the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the goods.

4. For perishable products, the Customer must ensure receipt within the indicated timeframes; any specific delivery instructions are communicated at the time of the order.

Art. 10 – Right of withdrawal

1. Pursuant to Arts. 52 et seq. of the Italian Consumer Code, the Consumer has a period of fourteen days to withdraw from the distance contract without giving any reason and without costs other than those provided for by Arts. 56(2) and 57 of the Italian Consumer Code.

2. The withdrawal period expires after fourteen days: (a) for sales contracts, from the day on which the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession of the goods; in the case of multiple goods ordered in one order and delivered separately, from the day of acquisition of the last good (Art. 52(2)); (b) for service contracts, from the day of the conclusion of the contract.

3. To exercise the right of withdrawal, the Consumer may use the model form set out in Annex I, Part B, of the Italian Consumer Code, available on the Platform, or make any other unequivocal statement of their decision to withdraw (Art. 54), to be sent to info@buyitalybyguiness.com or via the account functions. The burden of proof of exercising the withdrawal lies with the Consumer.

4. If the Seller fails to provide the information on the right of withdrawal, the withdrawal period is extended by twelve months pursuant to Art. 53 of the Italian Consumer Code.

5. If the Consumer expressly requests that the performance of a service begin during the withdrawal period, in the event of subsequent withdrawal the Consumer shall pay the Seller an amount proportionate to what has been provided up to the time of the withdrawal notice (Art. 57(3)).

Art. 11 – Exceptions to the right of withdrawal

1. Pursuant to Art. 59 of the Italian Consumer Code, the right of withdrawal is excluded, among other cases, in the following situations relevant to the Platform:

• letter (d): supply of goods liable to deteriorate or expire rapidly (for example: fresh or perishable food products);

• letter (e): supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery (for example: food and beverages in sealed packaging, once opened);

• letter (n): supply of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance (for example: Experiences, tastings, guided tours, transfers and single travel services with a set date).

2. Before the order is concluded, any exclusion or loss of the right of withdrawal is disclosed to the Consumer pursuant to Art. 49(1)(m) of the Italian Consumer Code.

3. The "cooling-off" right of withdrawal under Arts. 52 et seq. of the Italian Consumer Code does not apply to Packages, as package travel contracts are excluded from the scope of the distance contract rules pursuant to Art. 47(1) of the Italian Consumer Code and are subject to the special rules of the Italian Tourism Code; the Traveller instead enjoys the termination rights provided for by Art. 41 of the Italian Tourism Code, described in Art. 16 of these terms.

Art. 12 – Effects of withdrawal and refunds

1. In the event of valid withdrawal, the Seller shall reimburse all payments received, including standard delivery charges, without undue delay and in any event within fourteen days of the day on which it is informed of the withdrawal, pursuant to Art. 56 of the Italian Consumer Code. For sales contracts, the Seller may withhold the reimbursement until it has received the goods back or the Consumer has supplied evidence of having sent them back, whichever is earlier (Art. 56(3)).

2. The reimbursement is made using the same means of payment used by the Consumer for the initial transaction, unless expressly agreed otherwise (for example, credit to the Wallet at the Consumer's request) and without any cost to the Consumer.

3. The Consumer shall return the goods without undue delay and in any event within fourteen days of communicating the withdrawal (Art. 57). The direct costs of returning the goods are borne by the Consumer, having been informed thereof before the order.

4. The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (Art. 57(2)).

Art. 13 – Legal guarantee of conformity

1. Goods sold to Consumers are covered by the legal guarantee of conformity under Arts. 128–135-septies of the Italian Consumer Code, as amended by Legislative Decree No. 170 of 4 November 2021, implementing Directive (EU) 2019/771.

2. The Seller is liable to the Consumer for any lack of conformity, under the subjective and objective conformity requirements of Arts. 129 and 130, existing at the time of delivery and becoming apparent within two years of that time (Art. 133(1)).

3. Unless proven otherwise, any lack of conformity which becomes apparent within one year of delivery is presumed to have existed at that date, unless that presumption is incompatible with the nature of the goods or of the defect (Art. 135(1)). For perishable goods, the presumption operates consistently with the goods' storage or consumption period.

4. In the event of a lack of conformity, the Consumer is entitled, under the conditions of Arts. 135-bis et seq.: (a) to have the goods brought into conformity by repair or replacement, free of charge and within a reasonable time; (b) failing that, to a proportionate reduction of the price or termination of the contract, in the cases provided for by Art. 135-bis(4) (including: refusal or failure to bring the goods into conformity, a lack of conformity so serious as to justify the immediate remedy, or a persistent defect despite the attempt to remedy it).

5. The action to assert defects not fraudulently concealed is time-barred twenty-six months after delivery of the goods (Art. 133(3)). Notification of the defect is not subject to any forfeiture period, as Legislative Decree 170/2021 removed the former two-month notification requirement.

6. The legal guarantee does not cover defects arising from improper use, poor storage by the Customer or the normal perishing of food products within the indicated expiry terms. Any commercial warranties do not affect the rights arising from the legal guarantee (Art. 135-quater).

7. Customers acting as professionals are covered by the warranty for defects under Arts. 1490 et seq. of the Italian Civil Code, with notification within eight days of discovery and a one-year limitation period.

Art. 14 – Packages: scope and pre-contractual information

1. The sale of Packages through the Platform is governed by Arts. 32–51-novies of the Italian Tourism Code (Legislative Decree 79/2011, as amended by Legislative Decree 62/2018 implementing Directive (EU) 2015/2302).

2. The Seller acts as organiser within the meaning of Art. 33(1)(m) of the Italian Tourism Code, unless otherwise indicated in the travel documentation (in which case it acts as retailer under letter (o)).

3. Before the conclusion of the contract, the Traveller receives the standard information form and all the information required by Art. 34 of the Italian Tourism Code (characteristics of the services, total price, payment arrangements, minimum number of participants, documents and visas, optional or compulsory insurance cover, withdrawal rights).

4. The Package contract is drafted in plain and intelligible language and contains the elements set out in Art. 36 of the Italian Tourism Code; a copy or confirmation of the contract is provided to the Traveller on a durable medium.

Art. 15 – Packages: price, changes and transfer of the contract

1. Price revision (Art. 39): after the conclusion of the contract, the price may be increased only if the contract expressly so provides, together with the Traveller's right to a corresponding price reduction, and exclusively as a direct consequence of changes in: (a) the price of passenger transport resulting from the cost of fuel or other power sources; (b) taxes or fees on the included travel services imposed by third parties; (c) the relevant exchange rates. The increase shall be communicated on a durable medium at least twenty days before the start of the package; if it exceeds eight per cent of the total price, Art. 40 applies.

2. Changes to other contract terms (Art. 40): if, before the start of the package, the Organiser is compelled to significantly alter any of the main characteristics of the travel services, cannot fulfil accepted special requirements, or proposes a price increase of more than 8%, the Traveller may, within a reasonable period, accept the change or terminate the contract without paying any termination fee, with the possible right to a substitute package of equivalent or higher quality, where offered, and to the refunds provided by law.

3. Transfer of the contract (Art. 38): the Traveller may transfer the package contract to a person who satisfies all the conditions applicable to the service, after giving the Organiser notice on a durable medium at least seven days before the start of the package; the transferor and the transferee are jointly and severally liable for the payment of the balance and any reasonable and actual additional costs of the transfer.

Art. 16 – Packages: termination by the Traveller and cancellation

1. Pursuant to Art. 41 of the Italian Tourism Code, the Traveller may terminate the Package contract at any time before the start of the package, subject to payment of appropriate and justifiable standard termination fees indicated in the contract, which must be reasonable and based on the time of the termination and the expected cost savings and alternative revenue from the travel services; in the absence of such indication, the statutory criterion applies (price of the package minus cost savings and revenue from alternative deployment of the services).

2. In the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package or the carriage of passengers to the destination, the Traveller may terminate the contract without paying any termination fee and is entitled to a full refund of any payments made, but to no additional compensation (Art. 41(4)).

3. The Organiser may terminate the contract with a full refund and no additional compensation if: (a) the minimum number of participants is not reached and cancellation is notified within the time limits of Art. 41(5)(a); (b) unavoidable and extraordinary circumstances prevent it from performing the contract and termination is notified without undue delay before the start of the package.

4. Refunds due following termination shall be made within fourteen days of the termination (Art. 41(6)).

5. Where the contract expressly so provides pursuant to Art. 41(7), the Traveller may withdraw without penalty within five days of the conclusion of a contract concluded away from business premises.

Art. 17 – Packages: liability of the Organiser and assistance

1. Pursuant to Art. 42 of the Italian Tourism Code, the Organiser is responsible for the performance of all travel services included in the package contract, irrespective of whether those services are performed by the Organiser itself or by other suppliers.

2. The Traveller shall inform the Organiser without undue delay, taking into account the circumstances, of any lack of conformity perceived during the performance of the package. The Organiser shall remedy the lack of conformity within a reasonable period, unless that is impossible or entails disproportionate costs; failing that, the Traveller is entitled to a price reduction and compensation for damages pursuant to Art. 43, unless the lack of conformity is attributable to the Traveller, to a third party unconnected with the provision of the services, or to unavoidable and extraordinary circumstances.

3. Where a significant proportion of the services cannot be provided as agreed, the Organiser shall offer suitable alternative arrangements at no extra cost; where of lower quality, it shall grant an appropriate price reduction (Art. 42(5) and (6)). Where this is impossible or refused on justified grounds, the Traveller is entitled to return transport by equivalent means without extra cost, where the package includes carriage.

4. Pursuant to Art. 45, the Organiser shall give appropriate assistance without undue delay to a Traveller in difficulty, in particular by providing information on health services, local authorities and consular assistance, and by assisting with distance communications and finding alternative travel arrangements.

5. The limitation periods for the Traveller's rights are those set out in Art. 43(8) of the Italian Tourism Code (price reduction and damages: two years; personal injury: three years).

Art. 18 – Insolvency protection

1. Pursuant to Art. 47 of the Italian Tourism Code, the Organiser is covered by security for the refund of all payments made by or on behalf of Travellers, insofar as the services are not performed as a consequence of the Organiser's insolvency or judicial liquidation, and, where carriage is included, for the repatriation of Travellers, through insurance policies, bank guarantees or membership of authorised private guarantee funds.

2. The details of the guarantor (name, policy or certificate number, contact details) are indicated in the Package contract and in the travel documentation.

Art. 19 – Linked travel arrangements

1. Where the Platform facilitates the conclusion of Linked travel arrangements within the meaning of Art. 33(1)(d) of the Italian Tourism Code, the Seller, before the Traveller is bound, clearly states through the relevant standard form that the Traveller does not benefit from the rights reserved to Packages and that each supplier is solely responsible for the proper contractual performance of its own service, without prejudice to the insolvency protection under Art. 47(6) of the Italian Tourism Code for payments received by the facilitating trader.

2. Breach of the information obligations under the preceding paragraph triggers the application of the rights provided for Packages, within the limits of the law.

Art. 20 – Experiences and single on-request travel services

1. Experiences and single travel services (tastings, tours, leisure activities, transfers, tailor-made services) which do not constitute a Package or a Linked travel arrangement are governed by these terms, by the specific conditions published in the relevant listing, by the general contract rules of the Italian Civil Code and, where applicable, by the Italian Consumer Code.

2. As services related to leisure activities with a specific date or period of performance, the right of withdrawal under Arts. 52 et seq. of the Italian Consumer Code is excluded pursuant to Art. 59(1)(n) (Art. 11 of these terms). Any flexible cancellation conditions voluntarily offered and indicated in the Experience listing remain unaffected and, in that case, prevail in the Customer's favour.

3. For "on-request" Experiences, the Customer's order constitutes a request for availability; the contract is concluded only upon the Seller's express confirmation. In the absence of confirmation within the indicated term, nothing is due and any pre-authorised or collected amount is fully released or refunded.

Art. 21 – Liability

1. The limits and exclusions of liability provided for by mandatory rules remain unaffected. Nothing in these terms excludes or limits the Seller's liability for wilful misconduct or gross negligence, for personal injury, or in cases where such limitation is prohibited by law.

2. The Seller is not liable for non-performance due to unforeseeable circumstances, force majeure or acts of third parties outside its organisational sphere, without prejudice to the mandatory protections of the Traveller under Arts. 42 and 43 of the Italian Tourism Code and of the Consumer under the Italian Consumer Code.

3. The Platform may contain links to third-party websites, for whose content the Seller is not responsible.

Art. 22 – Intellectual property

1. The trademarks, logos, content, photographs and materials on the Platform are protected by intellectual and industrial property laws. Their unauthorised reproduction and use are prohibited, save for the free uses permitted by law.

Art. 23 – Alternative dispute resolution (ADR/ODR)

1. Pursuant to Arts. 141 et seq. of the Italian Consumer Code, as amended by Legislative Decree No. 130 of 6 August 2015 (implementing Directive 2013/11/EU on consumer ADR), the Consumer may initiate alternative dispute resolution procedures before the ADR bodies registered in the lists held by the competent authorities. Upon request, the Seller provides information on the competent ADR body or bodies.

2. As regards the European online dispute resolution (ODR) platform established by Regulation (EU) No 524/2013 and formerly accessible at https://ec.europa.eu/consumers/odr, please note that that Regulation was repealed by Regulation (EU) 2024/3228 and the ODR platform was discontinued with effect from 20 July 2025; the national ADR tools referred to in paragraph 1, direct negotiation with customer service and any other means of protection provided by law remain fully available.

3. Recourse to ADR procedures does not deprive the Consumer of the right to bring proceedings before the courts.

Art. 24 – Applicable law and jurisdiction

1. Contracts concluded through the Platform are governed by Italian law.

2. For Consumer Customers residing in another Member State of the European Union, the choice of Italian law does not deprive the Consumer of the protection afforded by the provisions that cannot be derogated from by agreement under the law of the country of the Consumer's habitual residence, in accordance with Art. 6(2) of Regulation (EC) No 593/2008 ("Rome I").

3. For any dispute with Consumer Customers, mandatory jurisdiction lies with the court of the place of residence or domicile of the Consumer, if located within the territory of the Italian State, pursuant to Art. 66-bis of the Italian Consumer Code. For Consumers domiciled in other EU Member States, the jurisdiction rules of Arts. 17–19 of Regulation (EU) No 1215/2012 remain unaffected.

4. For disputes with Customers who do not qualify as Consumers, the court of the place where the Seller has its registered office has exclusive jurisdiction.

Art. 25 – Amendments to these general terms

1. The Seller may amend these general terms and conditions for the future by publishing the updated version on the Platform with an indication of the date. Contracts already concluded remain governed by the version in force at the time of the order, made available to the Customer on a durable medium.

Art. 26 – Final provisions

1. The invalidity or ineffectiveness of individual clauses shall not affect the remaining provisions, which shall remain fully valid and effective.

2. The Seller's failure to object to conduct of the Customer that does not comply with these terms does not constitute a waiver of its rights.

3. For all communications: Guiness Travel S.p.A., Via Conte Rosso 52, 86100 Campobasso (CB), Italia — e-mail: info@buyitalybyguiness.com.

4. These terms are drawn up in Italian; the English version is provided for convenience and, in the event of interpretative divergence in relationships with Consumers residing in Italy, the Italian text prevails.

Guiness Travel S.p.A. — Via Conte Rosso 52, 86100 Campobasso (CB)

الرقم الضريبي

IT01478350703